Terms and Conditions for transacting at and/or dealing with Online Shopping Website
www.manjushreeplantations.com ("Terms & Conditions")

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access and/ or transacting and/ or usage of www.manjushreeplantations.com and sets out the terms and conditions governing it and the disclaimer ("Terms & Conditions").

www.manjushreeplantations.com ("Website") is owned and operated by MANJUSHREE PLANTATIONS LIMITED (“MPL” or the “Company”), a company incorporated under the Companies Act, 1956 vide CIN- L01132WB2004PLC100598, having its registered office at 7E , Neelamber Building , 28 B Shakespeare Sarani, Kolkata 700 017, and support office at 1st floor , Industry House , 10 Abanindranath Tagore Sarani, Kolkata 700 017.

All kinds of correspondence should be addressed to the support office address as given above.

Use of this Website is regulated by Terms & Conditions provided herein.

Your visit, dealing, transacting and/or otherwise using this Website shall be treated as you run conditional acceptance of these Terms & Conditions in entirety. There is an option given during the course of every transaction to enable the User to express his/ her acceptance or rejection of these Terms & Conditions. Please exercise the said option during the course of any transaction after going through these Terms & Conditions, as your acceptance by clicking on "I Agree" shall be deemed that you have accepted these Terms & Conditions fully and you have gone through and understood these Terms & Conditions completely and these Terms & Conditions shall be treated as legally binding and enforceable agreement between the Company and you. If you do not agree with any of these Terms & Conditions or all of these Terms & Conditions, then you should stop dealing with and/or initiate and do any transaction on this Website.

The information, products and services including but not limited to communications tools, forums, shopping services, search services, offered on this Website or through other mediums, whether now known or hereafter developed, is solely for the User's information and subject to the User's acceptance without modification of the terms, conditions and notices contained herein and should not be considered as a substitute for professional advice. User's use of the Website and/ or services is subject to the additional disclaimers and caveats that may appear throughout the Website.

The Company, its affiliate companies, associate companies, subsidiaries, consultants, contractors, advisors, accountants, agents, partners and/ or suppliers assume no responsibility for any consequence relating directly and/or indirectly to any action and/or inaction that the User take based on the information, services, Products (as defined hereinafter) and other materials offered on this Website. While the Company strives to keep the information relating to the various Products offered on this Website accurate, complete and up-to-date, the Company, its subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and suppliers cannot guarantee, and will not be responsible for any damage and/or loss related to, the accuracy, completeness or timelines of the information. The Company may change, suspend and/or discontinue the Product(s) at any time, including the availability of any feature, database and content on the Website. The Company may also impose limits on certain features and services and/or restrict User's access to parts and/or all of the services without notice and/or liability to the Users In this Agreement (as defined hereinafter), 'Company' and 'User' have been collectively referred to as "Parties" and individually as "Party". The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Manjushree Tea relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

1.The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5.All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

6.Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

7.From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8.You may not create a link to this website from another website or document without MPL’s prior written consent.

9.Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

 

Refund & Cancellation Policy

MPL does not accept cancellation requests considering that tea is a perishable item. The tea are stored in dehumidified chambers and when shipped are packed with the highest standards to provide its clients with longevity and freshness.

Should the user pay more than once for the same purchase and the claim is verifiable from our records then the User shall be refunded the excess amount less charges if any through same source, within fifteen days after it is brought to notice by the user by logging a call on the Company’s Customer Service Centre at +91 900 706 7732 AND by submitting documentation as required (Proof of payment, delivery, evidence of product/package mutilation, and such others) to prove the genuineness of the claim beyond doubt.

However, refund/replacement can be made at the sole discretion of MPL provided that the customer establishes that the product delivered was in damaged condition (packaging / transit damage excluded) or beyond Use By Date at the time of delivery or not the same as originally ordered, unless agreed to before shipment. The refund or replacement of the good is based on the sole discretion of the MPL on evaluation of the goods delivered. This evaluation would be completed within three (3) business days from the date of receipt of the returned materials. The clients can write into tea@groupmanjushree.com for any concerns pertaining to the condition of the goods received for redressal. 

A. In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product by registering a call on the Company’s Customer Service Centre at +91 900 706 7732. In case any free item delivered to User is found defective then the Company shall arrange the replacement of the Free Item only and the main Product shall not be replaced.

B. In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the User will arrange delivery of the Product to be exchanged/ replaced, at his/her cost. User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and such declaration duly signed by User as may be suggested by Customer Service Centre while registering call for return/replacement.

C. Subject to the provisions as set out here in above, User hereby agrees and understands that Products can be returned by User only by logging a call on the Company’s Customer Service Centre at +91 900 706 7732 AND by submitting documentation as required (Proof of delivery, evidence of product/package mutilation, and such others) to prove the genuineness of the claim beyond doubt.

D. Cash-on-Delivery (COD) Order Cancellations/Replacement

If you want to cancel the order, please do so when our executive calls you up for the order verification.

Once an order is shipped it cannot be returned/cancelled in case of any (defect/damage in transit/what you see is what you don’t get) it could only be replaced.

All eligible refunds for 'Cash on Delivery' transactions will be processed by issuing account payee cheque in User’s name as registered on the Website and delivered to the billing address entered during the online transaction effected by User on the Website and the cheque will be dispatched to the User only after the Product(s) is shipped by the User with all its accessories, freebies and original packing materials.

II. The User will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/ he may incur due to cancellation of the order. 


III. Payment Terms 
User shall be entitled to use his/her valid credit / debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at the Website. User shall be bound to use his/her own credit / debit and/ or any other payment cards, online banking accounts to make any payment. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit / debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may suffer to User due to furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts. 
 



User expressly agrees and declares that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the User exceeding his/ her preset permissible payment limit under the credit / debit and/ or any other payment cards and/ or online banking accounts.

The Company confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.

Further, the Company actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. The Company may require further authorization from User such as a telephone confirmation of User's order and/or other information. The Company's decision to require further authorization is at the Company's sole discretion. The Company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected.

The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. The Company will cooperate with authorities to prosecute offenders to the full extent of the law.

The Company shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorisation from the Company. 

IV. Placing a Cash-on-Delivery (COD) Order
A. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
B. Once verified and confirmed shipment to be processed in the time specified, from the date of confirmation
C. You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.
D. No payment mode other than Cash Payment is acceptable at the time of delivery; and do NOT offer cheque or DD to the courier staff
E. Your delivery address should be under serviceable network of our courier partner. Please enter the correct pin code to ensure delivery.
F. Your total purchase value/ transaction value should be between INR 500/- to INR 2,000/-
G. The User shall be liable to pay a fee of Rupees Twenty Five (Rs 25/-) on all Cash on Delivery purchases made by the User.
H. Please do NOT pay for any additional charges, i.e. octroi etc. to courier staff. Your invoice amount is inclusive of all charges.

Shipping & Delivery Policy 

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. MPL is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). MPL is in no way responsible for any damage to the order while in transit to the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact tea@groupmanjushree.com

Delivery charges 

MPL follows a policy of paid shipments on all its tea products. For products under the categories of can, cartons, caddies etc shipment charges would be levied over and above the MRP prices to such extent as may be decided by MPL from time to time. These products are presently offered for sale only in India and not for international clients.